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How PULSE 2009 Topics Have Changed in the Shadow of the Economic Crisis

IBM PULSE is definitely the event for ITSM. Compared to other major vendors IBM encourages critics to join in and really tries to get discussion going on this conference. This makes it an event I definitely left with a lot … Continue reading

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The Difference between Automation and AUTOMATION – Part I

Talking about automation on the way to IBM PULSE 2009 got me some interesting insights. I did know that most people do not really feel comfortable, when a machine actually acts autonomically. But that most people would expect to actually … Continue reading