Automation has often generated negative reactions throughout History, from the fears of machinery that inspired many cinematographic and literary dystopias to the social criticism it received during the Industrial Revolution. While it is not surprising to see its emergence in … Continue reading
There's no doubt about it: ITSM is too often modelled on the principles of industrialization, as if all companies were factories. This results in an over-emphasis on processes, but also on standardization, despite the fact that this approach is not … Continue reading
The term IT Automation has become a real buzzword over the last couple of years. With the economic meltdown still hanging over our heads, previously used potentials such as outsourcing and off shoring being a disillusionment , many IT managers … Continue reading
I am sitting in the blogger´s lounge at EMCWorld 2009 – a really cool idea from ZDNet. After half a day of the conference I must say I am really impressed. In his keynote Joe Tucci (CEO EMC) talked about … Continue reading
Warning: This post contains just as much sarcasm as it contains serious content. In many discussions I have founds that grasping the concept of automation is alien to most people´s mindset. Are you one of them? Do you really prefer … Continue reading
The history of delivering IT Services is certainly an evolutionary process. This is not even considering the huge evolution that has taken place in the technology available to deliver such services. The evolution in IT delivery or IT operation is … Continue reading
IBM PULSE is definitely the event for ITSM. Compared to other major vendors IBM encourages critics to join in and really tries to get discussion going on this conference. This makes it an event I definitely left with a lot … Continue reading
Talking about automation on the way to IBM PULSE 2009 got me some interesting insights. I did know that most people do not really feel comfortable, when a machine actually acts autonomically. But that most people would expect to actually … Continue reading
Friends, if I caught your interest in the topic of automation and you would like to see what we have achieved so far, you can see me at this year´s PULSE in Las Vegas. I will give a presentation on … Continue reading
I wish you all a happy new year. This may sound hollow as the upcoming year is starting out with immeasurable uncertainties. A recession is unavoidable as the economic mechanisms are working their way through the different economic sectors and … Continue reading
