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The Evolution of Automation Tools

The history of delivering IT Services is certainly an evolutionary process. This is not even considering the huge evolution that has taken place in the technology available to deliver such services. The evolution in IT delivery or IT operation is … Continue reading

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How PULSE 2009 Topics Have Changed in the Shadow of the Economic Crisis

IBM PULSE is definitely the event for ITSM. Compared to other major vendors IBM encourages critics to join in and really tries to get discussion going on this conference. This makes it an event I definitely left with a lot … Continue reading

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The Difference between Automation and AUTOMATION – Part I

Talking about automation on the way to IBM PULSE 2009 got me some interesting insights. I did know that most people do not really feel comfortable, when a machine actually acts autonomically. But that most people would expect to actually … Continue reading

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Welcome to 2009 – A Year of Great Change and a Year Loaded with Opportunity for Technology

I wish you all a happy new year. This may sound hollow as the upcoming year is starting out with immeasurable uncertainties. A recession is unavoidable as the economic mechanisms are working their way through the different economic sectors and … Continue reading