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The Evolution of Automation Tools

The history of delivering IT Services is certainly an evolutionary process. This is not even considering the huge evolution that has taken place in the technology available to deliver such services. The evolution in IT delivery or IT operation is … Continue reading

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How PULSE 2009 Topics Have Changed in the Shadow of the Economic Crisis

IBM PULSE is definitely the event for ITSM. Compared to other major vendors IBM encourages critics to join in and really tries to get discussion going on this conference. This makes it an event I definitely left with a lot … Continue reading