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Welcome to 2009 – A Year of Great Change and a Year Loaded with Opportunity for Technology

I wish you all a happy new year. This may sound hollow as the upcoming year is starting out with immeasurable uncertainties. A recession is unavoidable as the economic mechanisms are working their way through the different economic sectors and … Continue reading

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Implementing Automation – the Inevitable Step after Implementing ITIL Processes

Some time ago I published an article on the future of IT operation after we are through with all the ITIL implementations (still) taking place. Assuming that all the nice failure handling, proactive failure avoiding and communication processes like Incident, … Continue reading